Based at our Melbourne campus, this is an exciting opportunity to manage and lead the operations of the Institute's first point of contact, the Information Centre, which also includes domestic student admissions and enrolment functions of the Institute.

Key Responsibilities include:

• Providing strategic and operational planning of the Information Centre especially in relation to student admissions and enquiries (VET and HE) including the management of the VTAC process for the Institute.
• Providing strategic input into the development of new systems and the introduction of new technology to support the delivery of admission and enrolment services.
• Leading the development and implementation of an Institute wide customer service strategy designed to enhance the student experience.
• Providing high level reporting, specialised advice and strategic and senior administrative support to the Associate Director, Student Recruitment & Services, the Executive team and Chief Executive Officer on admissions policy, procedure, trends and future directions for the Information Centre.

 The ideal candidate will have:

• A relevant degree or post graduate qualification together with extensive proven experience in a similar management level in a tertiary environment and detailed knowledge of information systems, training packages, course curriculum and programs.
• Well- developed leadership skills and experience that foster a co-operative and collegiate approach within the Information Centre and with other Departments.
• Demonstrated experience in preparing business plans and budgets to achieve desired outcomes and performance targets.
• Highly developed interpersonal and communication skills, including negotiation and consulting skills as evidenced by significant achievement in dealing with stakeholders.
• Strong knowledge of Customer Relationship Management Systems (CRM) and the ability to effectively utilise technologies related to enquiry management.
• Successful experience in leading and managing organisational change and the development and implementation of innovative systems and processes.
• High level analytical and conceptual skills applicable to the position on a broad range of student services.

Please note: A current National Police Check and Working with Children Check is required for this role prior to commencement.

Application closing date: Friday 26 February 2021

How to Apply

Click on the "Apply for this job" link and submit the following documentation as part of your application:

1. cover letter;
2. resume; and
3. document addressing each of the Key Selection Criteria (KSC)

Please note that only applications that address the KSC located on page 5 of the attached position description, will be eligible for consideration.

For assistance applying online phone (03) 9606 2310.

For enquires regarding this role, please contact Sarah Lawrie, Associate Director Student Recruitment and Services at Sarah.Lawrie@angliss.edu.au or by phone +61 3 9606 2365. 

A full list of employment opportunities with William Angliss Institute can be found at William Angliss Institute careers page: https://www.angliss.edu.au/about/careers-at-angliss/

William Angliss Institute is a Child Safe organisation and the successful candidate will be required to submit an appropriate Working with Children Check card and National Police Check prior to commencement of employment. The Institute is fully supportive of the principles of Equal Employment Opportunity. Applications from Aboriginal & Torres Strait Islander peoples and people from culturally diverse backgrounds are encouraged to apply.